CANCELLATIONS​

 

Appointments must be cancelled with at least 24 hours’ notice. Short-notice cancellations are difficult to fill and may result in lost appointment availability for other patients.

 

Cancellations made within 24 hours of the appointment time may incur a fee of up to 100% of the appointment cost.

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MISSED APPOINTMENTS & LATE ARRIVALS​

 

Missed appointments prevent other pets from receiving care and impact the running of the clinic.

 

• Failure to attend an appointment without prior notice will result in the full appointment fee being charged.

• If you arrive late, treatment will be provided within the remaining time where possible; however, the full appointment fee will still apply.

• If you arrive too late for treatment to be carried out safely or effectively, this will be treated as a missed appointment and charged in full.

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REPEAT OCCURRENCES 

 

​We understand that unforeseen circumstances can arise, and discretion may be applied in genuine cases.​

 

• A first late cancellation or missed appointment may be waived at our discretion where reasonable notice or explanation is provided.

• Repeated late cancellations or missed appointments will incur charges as outlined above.

• In such cases, we may require payment at the time of booking for future appointments.

• Continued failure to attend appointments may result in us being able to offer future bookings. ​

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NO COMMUNICATION​

 

Missed appointments without any prior communication will always be charged at 100% of the appointment fee.

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James Carrier BVSc PGDip(CVP) MRCVS

Veterinary Surgeon and Director of The Pain Vet, Warwickshire

JL Carrier MRCVS Limited - Company number 16760236

Registered Office: 13 Roundhouse Drive, Cawston, Rugby, Warwickshire, CV22 7YX