This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.​
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The UK General Data Protection Regulation (UK GDPR), alongside the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR), governs the processing of personal data in the United Kingdom. These laws are designed to protect and enhance the rights of data subjects, including the safeguarding of personal data, protection against unlawful processing, and the secure handling and transfer of personal data.
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JL Carrier MRCVS Limited trading as The Pain Vet, Warwickshire, based at 13 Roundhouse Drive, Rugby, Warwickshire, CV22 7YX
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PERSONAL DATA​​
JL Carrier MRCVS Limited collects and processes personal data relating to current and former clients for the purpose of providing veterinary services. The information we collect may include your name, address, email address, telephone number, insurance details, and relevant information from your primary care veterinary practice. We may also receive personal data from third parties, such as veterinary surgeons or insurers, where necessary to provide veterinary services.
 
Your personal data is held securely and may be shared with veterinary professionals and paraprofessionals involved in your animal’s care, where appropriate. This may include your primary care veterinary surgeon, referral professionals, or insurers.
 
We use your personal data for the following purposes:
 

• To provide veterinary care (contractual necessity)

• To manage our business and maintain records (legitimate interests)

• To comply with legal and regulatory obligations

• To communicate with you regarding appointments, treatment, and clinical updates

• To send marketing communications where you have provided consent

 
Where required, we will seek your consent before sharing information, unless we are legally obliged to do so or it is necessary for the provision of veterinary care or animal welfare.
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We may share relevant clinical information with your primary veterinary surgeon or other professionals involved in your animal’s care to ensure continuity and safety of treatment.
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DATA PROTECTION
​We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
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HOW LONG WE KEEP YOUR PERSONAL DATA
Veterinary records are retained in accordance with professional and regulatory requirements. We retain personal data only for as long as necessary:
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• Veterinary clinical records: minimum of 8 years from last treatment

• Financial records: 7 years

 
Data will be securely deleted or destroyed once retention periods have expired, unless we are required to retain it for legal or regulatory reasons.
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DATA SECURITY
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. Data may be stored on secure cloud-based systems (including Covetrus Ascend), computers, mobile devices, and secure manual records. While we take all reasonable steps to protect your data, transmission of information via the internet cannot be guaranteed to be completely secure.
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YOUR RIGHTS
Under data protection law, you have the following rights (subject to certain exemptions):
 

• Right of access to your personal data

• Right to correct inaccurate or incomplete data

• Right to request erasure of your data in certain circumstances

• Right to restrict processing

• Right to data portability

• Right to object to processing, including direct marketing

• Right to withdraw consent where applicable

• Right to lodge a complaint with the Information Commissioner’s Office

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ACCESSING YOUR PERSONAL DATA
​​Requests for access to personal data should be made to the Data Controller, James Carrier. We may require proof of identity before releasing personal data.
 

 

COMPAINTS
If you have concerns about how your personal data is handled, please contact us in the first instance so we can address the issue. You also have the right to lodge a complaint with the Information Commissioner’s Office.
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CONTACT DETAILS
​If you have any questions about this policy or wish to exercise your rights, please contact:
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Email: email@thepainvetwarwickshire.co.uk

• Phone: 07557 385556

• Address: JL Carrier MRCVS Limited, 13 Roundhouse Drive, Rugby, Warwickshire, CV22 7YX

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James Carrier BVSc PGDip(CVP) MRCVS
Veterinary Surgeon and Director of The Pain Vet, Warwickshire
JL Carrier MRCVS Limited - Company number 16760236
Registered Office: 13 Roundhouse Drive, Cawston, Rugby, Warwickshire, CV22 7YX